Privacy Policy|How We Handle Your Details
How Possum Pal Melbourne collects, uses and protects the personal information you give us when you call, request a quote or use this site. Call 0435 072 221.
- What we collect
- How we use it
- Who we share it with
- How to contact us
About this policy
This policy explains how Possum Pal Melbourne handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 when we collect, use, store and disclose your details.
What we collect
When you call us or send a quote request we collect the details you give us, which usually include your name, phone number, email address, suburb, and a description of the possum problem. If you book a job we also record your address and the work we do, including photos of your roof.
When you use this website we may collect technical information such as your browser type, the pages you visit and the page you came from. This helps us understand how the site is used and improve it.
How we use your information
- To call you back and give you a quote
- To book, carry out and follow up on work at your property
- To send you your photo report and guarantee details
- To answer questions or complaints
- To understand and improve our website and services
Who we share it with
We do not sell your personal information. We only share it with people who help us run the business, such as our email and website providers, or where the law requires it. Those providers are only allowed to use it to provide their service to us.
Cookies and website tools
This website may use cookies and similar tools from advertising and analytics providers to measure visits, enquiries and the results of our advertising. You can block or delete cookies in your browser settings; the site will still work.
Storage and security
We keep your information on secure systems and only for as long as we need it for the purposes above or as required by law, after which it is deleted or de-identified.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Call us on 0435 072 221 and we will respond within a reasonable time.
Questions and complaints
If you have a question or a complaint about how we have handled your information, call us on 0435 072 221. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.